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Frequently Asked Questions

What does 'hand stamped' mean? How is it different than engraving? TOP

Hand stamping is a process where the letters are impressed into the metal with individual character stamps, one at a time. Hand stamping requires a steady hand and strong blows with a hammer to make a clean impression which is much deeper than engraving.

Because each letter is stamped one at a time, there can be slight variations in the spacing and alignment, which lends to the hand crafted feel of the design.

Can I have stamping on both sides of my jewelry? TOP

Unless otherwise noted in the description, only single side stamping is available. Hand stamping requires a heavy hammer strike to make each impression and the impressions can be visible on the backside of the charms.

Some pieces do allow for double side stamping and are noted in the descriptions.

How do I let you know what I want my jewelry to 'say'? TOP

There is a memo field below each item where you can leave the details for your jewelry.

What about chain length or bracelet size? TOP

Unless otherwise noted, all chains are sized at 18". If you prefer a shorter length, please make a note of it in the customization details field or select from the drop down menu, if available.

Some pieces offer upgrades to longer lengths. If you do not see an upgrade option for your order, please drop me a note and I can make that available for you.

Bracelet sizing is noted in the description.

Cuff bracelets can be sized smaller upon request. The open cuff bracelets (excluding the cuff bangle) require special ordering for longer lengths, due to the limitations of my cutting equipment. Please contact me for a custom quote on longer length open cuff bracelets.

What is the estimated time for creation and shipping TOP

Please allow up to 3 weeks for the custom creation and shipment of your personalized piece.Orders are shipped via USPS.

In stock or ready to ship pieces will ship in 1-3 business days.

There is a rush option available in the checkout.

What shipping method do you use? TOP

All packages will ship via USPS with tracking and insurance.

Will I receive an email when my order ships? TOP

My shipping program is not set up to send emails when I ship your package. I have found that more often than not, these notifications go to spam.

Order status is updated every evening on the website. You may check the status of your order at any time by clicking on the Order Status link. You will need your WordsToWear order number and email address.

I need it in a hurry! Do you accept rush orders and expedited shipping? TOP

Rush orders can be accepted in most cases. There is a $7 charge for rush service.

Rush service is a 4-5 business day creation to shipment time.

Please contact me prior to ordering to ensure rush service is available on your order.

Expedited shipping via USPS Express mail is available. Transit time is typically 1-2 days to the 48 states.

 

What payment methods do you accept? TOP

Payments by Visa, MasterCard, Discover and American Express are accepted through a secure server. Your card will be charged the full amount within 12 hours of your purchase.

No authorization charges are ever made to your account.


Do you ship Internationally? TOP

International orders are always welcome. I ship via USPS First Class mail. Please understand that tracking on FC International packages is not available to all destinations and the delivery timeframe is unpredictable. Typically pacakages travel quickly, but a waiting period of 45 calendar days is required before a replacement can be shipped.

You may choose to upgrade to International Priority Mail. While there is still no tracking on this option, it is a much faster method of shipping, with an expected delivery of 6-10 business days to most major markets, according to the USPS.

Do you accept returns or exchanges? TOP

Due to the customized nature of Words To Wear jewelry, returns cannot be accepted on custom created pieces.

Plese visit the WordsToWear policy page for complete info.

Do you accept wholesale orders? TOP

Yes. Please submit a wholesale application using the link in the top navigation bar.

Do you offer discounts or coupons? TOP

Follow Words To Wear on Twitter (Words2Wear) and sign up for the newsletter. I strive to keep pricing affordable for everyone, but discounts will be offered from time to time.

New promotions will also be featured on the front page of WordsToWear.com

Do you offer gift packaging? TOP

Every Words To Wear piece is gift packaged and ready to give. No invoice or pricing is included in your package - perfect for shipping directly to your gift recipient.

If you would like an invoice, you may print it off the order status page, or I would be happy to email it to you in a PDF upon request.

What else should I know about Words To Wear jewelry? TOP

Words To Wear uses only 'green' silver suppliers and all scrap is recycled. All jewelry boxes are eco-friendly.

All Words to Wear jewelry is either Sterling Silver, solid copper, solid brass or 14K gold filled...never plated!

Where are you located? TOP

My studio is located in Seabrook, TX - on the bay between Houston and Galveston.

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